The short version
So on most days the health app reads the same or higher, never because MoveTogether lost data.
Why one tracker
Scores must never count the same movement twice. If you wear two trackers on one walk, both record it. Adding every device together would count that walk twice and reward owning more devices. So MoveTogether takes one tracker’s numbers for your day.iPhone: compare the right number
- Open your tracker or its app. For an Apple Watch, use the Fitness app or the watch itself.
- Compare its number with the same day in MoveTogether.
- They should match. If MoveTogether matches your tracker but not Apple Health, everything is working.
Android: what MoveTogether counts
- You picked a tracker in Data Sources. MoveTogether counts only that tracker’s steps and calories, starting with the day you picked it. If it recorded nothing for a day, MoveTogether uses Health Connect’s combined total for that day.
- You haven’t picked one. MoveTogether uses Health Connect’s combined total for the day. Health Connect’s app priority decides which app counts when two record the same activity.
Still looks wrong?
- Let your tracker finish syncing to Apple Health or Health Connect, then pull to refresh.
- Compare the same date and metric. Active calories are not total calories, and Exercise minutes are not total workout time.
- On iPhone in version 2.1.3, a recent day’s steps can go up but not down. Version 2.2.0 removes this rule. See my steps went up and won’t come down.
- See my activity isn’t syncing and my tracker isn’t showing up or counting.
- If it still doesn’t match, tell the support chat the date, the metric, your tracker, and both numbers.