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My score isn’t updating

  • Check your connection in Settings → Data Sources.
  • Pull down to refresh on the competition leaderboard.
  • Give the connected provider time to finish its own sync, then refresh again.
  • Make sure the competition is still active. Scores freeze after the end date.

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I can’t join a competition

  • The competition may have already ended. You can only join active or upcoming competitions.
  • You may be at your competition limit. Free users can only have 2 active competitions. Upgrade to Pro for unlimited.
  • The invite link or code may be invalid. Ask the creator for a new one.
  • The competition may be restricted to specific invited users.

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I can’t create a competition

  • Check your competition limit. Free users can only have 2 active competitions.
  • Make sure you have an active connection in Settings → Data Sources.

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A participant’s score seems wrong

All scores are calculated server-side for accuracy. The participant may be using a different tracker that syncs at a different frequency. There may be a temporary sync delay. If the issue continues, use the in-app support flow or MoveTogether support.