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My score is not updating

  1. In Settings → Data Sources, check that your tracker is counting and has synced recently.
  2. Let your tracker’s own app finish syncing to Apple Health or Health Connect.
  3. Open the competition leaderboard and pull down to refresh.
  4. Confirm that the competition is active and that the metric is eligible for its scoring method.
Scores are calculated on the server from synced activity. A refresh can’t add data that hasn’t reached Apple Health or Health Connect yet. Steps and workouts typed in by hand never count. See the scoring reference for method-specific caps and qualification rules. In a Distance competition, only the distance in recorded runs (or runs and walks) counts. Everyday steps don’t add distance. Distance competitions are iPhone only.

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I cannot join

Check that the competition has not ended, the invite or code is current, and any invitation restriction includes you. Joining is unlimited on every plan, including Personal Goal, Stick To It, group goal, and Group Challenge competitions. If you see “This competition is full”, the host’s participant limit has been reached. If it is an active competition, its displayed dates and rules determine whether activity can be counted.

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I cannot host

Membership and Pro can host unlimited competitions. On the older Free plan you can host up to two active, upcoming, or draft competitions; complete or delete one to free a slot, or use a bonus slot if you have one. Seasonal and evergreen competitions don’t count. Some formats need a plan to host. On iPhone, their cards show a MEMBER or PRO badge. On Android, a locked card’s name ends in (Member). If you try to create one without the plan, you’ll see one of these messages: Ring Close Count, Head to Head, Workout Count, Percentage of Goals, Total Activity, and Distance are free to host. The first time you create a competition, you also agree to the one-time Fair play rules. Tick the box and tap Accept and continue. If you tapped Cancel, nothing was created; try again and accept to continue. See your first competition.

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WHOOP Strain competitions

WHOOP Strain is retired as a scoring method. You can’t create a new Strain competition or switch a competition to it. If you try, you’ll see “WHOOP Strain competitions are no longer available. Pick a different scoring method and your whole group can compete.” A Strain competition that already exists keeps scoring until it ends. If it was set to repeat, the current round is its last.

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A score or position changed unexpectedly

First, wait for everyone’s trackers to sync, then refresh. If the host proposed a scoring change, every participant must accept before it applies; then prior days are rescored and positions can move. One decline leaves the existing scoring in place. Read changing competition scoring for the full process. If the result still appears incorrect after the source has synced, message us in the in-app support chat and include the competition name, date, scoring method, and the activity value you expected:
  • iPhone: tap the red + button, then Help, or go to Settings → Resources → Contact Support.
  • Android: go to Settings → Contact Support.
See contact support.