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Features are still locked or a purchase is missing

  1. Confirm you are signed in to the MoveTogether account that made the purchase.
  2. Confirm the subscription is active in the same Apple, Google, or web purchase account used to buy it.
  3. Open Settings and tap your plan card at the top to open Manage Subscription.
  4. Tap Restore Purchases, then check your plan again.
  5. If the issue continues, use the in-app support flow or MoveTogether support for an account-specific investigation.
Do not post receipts, account identifiers, or billing details on the public feedback board.

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I was charged but do not see my subscription

First confirm that you are signed in to the original MoveTogether account and the same Apple, Google, or web purchase account used for the purchase. Then tap Restore Purchases on Manage Subscription and check again. If your plan still does not appear, contact support through the in-app flow or MoveTogether support. Keep receipts and account information within those private support channels.