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Pro features are still locked or a purchase is missing

  1. Confirm your Pro status in Settings → Subscription.
  2. Tap Restore Purchases in Settings → Subscription.
  3. Confirm the subscription is active in the same purchase account used to buy it: Apple App Store, Google Play, or the MoveTogether web portal.
  4. If the issue continues, use the in-app support flow or MoveTogether support for an account-specific investigation.
Do not post receipts, account identifiers, or billing details on the public feedback board.

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I was charged but do not see my subscription

First confirm that you are signed in to MoveTogether and the same Apple, Google, or web account used for the purchase. Then use Restore Purchases. If Pro still does not appear, contact support through the in-app flow or MoveTogether support. Keep receipts and account information within those private support channels.