Skip to main content

​
App is running slowly

  • Force-close and reopen the app.
  • Check your internet connection. A slow or unstable connection can affect leaderboard loading and data sync.
  • Update to the current version for your platform.
  • Restart your phone.

​
Update MoveTogether

​
App crashes on launch

  1. Update the app to the current version.
  2. Restart your phone.
  3. If the issue continues, reinstall MoveTogether and sign in again.

​
A specific screen isn’t loading

  • Try navigating away and back to the screen.
  • Pull down to refresh.
  • Force-close and reopen the app.
  • Check your internet connection.
If the issue continues, it may be temporary. Try again in a few minutes. If it keeps happening, use the in-app support flow or MoveTogether support. Include your phone model, OS version, app version, and the screen that is not loading.