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Your data travels in one line: tracker, then its own app, then Apple Health (iPhone) or Health Connect (Android), then MoveTogether. Find the step where the reading stops appearing.

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Quick checklist

  1. Open your tracker’s own app and let the device sync.
  2. Check that the reading is in Apple Health or Health Connect for that date.
  3. In MoveTogether, open Settings → Data Sources and check which tracker is counting and whether access needs review.
  4. Pull to refresh. On iPhone you can also tap the red + button and choose Sync activity.
  5. Still stuck? Check your connection, update MoveTogether, and reopen the app.

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iPhone: Apple Health

Check the Health app first. If the reading is missing there, the wearable hasn’t shared it yet: sync the device, and check its Apple Health sharing. If it’s in Health, check that MoveTogether can read that category. If your MoveTogether total is lower than the Health app, that’s expected. See why your numbers differ.

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Android: Health Connect

Confirm the reading is in Health Connect, that your wearable’s app can write it, and that MoveTogether can read it. Background and history reads are separate permissions. See Connect your tracker to Health Connect.

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Wrong device counting

Only your chosen tracker counts. If you’re comparing against a different device, check which tracker counts.

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My workouts sync, but my Exercise ring looks different

Workout duration, credited Exercise minutes, and a Workout Count score are different measurements. For third-party workouts, MoveTogether credits Exercise minutes from eligible sessions:
  • Walking and Other sessions need at least 10 minutes. No distance or minimum pace is required.
  • Walking and Other sessions share a limit of 60 extra minutes per day.
  • Overlapping sessions aren’t added together. A walk recorded during another workout doesn’t earn the minutes twice.
  • Other eligible workout types add their non-overlapping time.
Example: two separate 40-minute walks don’t add 80 minutes; walking and Other are capped at 60 for the day. A 12-minute walk can add Exercise minutes even though it doesn’t meet the Workout Count rule. For a Workout Count competition, a day scores at most one point and needs one workout longer than 15 minutes. See the scoring reference.

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Rings updated, but a score or challenge hasn’t

Refresh the competition or challenge after activity syncs, then check its rules and dates. A daily cap, a goal threshold, a different scoring method, or a finished competition can explain it. See competition troubleshooting and daily challenges.

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Still missing

Contact Marco support with the date, metric, tracker, phone model, app version, and any error message. Say whether the reading appears in the tracker’s app and in Apple Health or Health Connect.