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How billing works

Your purchase channel processes payment and shows the price, billing period, renewal terms, and cancellation options before you confirm.

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Apple App Store

Apple processes in-app purchases made on iOS using the payment method associated with your Apple account. MoveTogether does not see or store card details for those purchases.

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Google Play

Google processes in-app purchases on Android using the payment method associated with your Google Play account. MoveTogether does not see or store card details for those purchases.

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Web

Pro can be bought through the MoveTogether portal. Membership is sold in the app only.

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Receipts and purchase history

  • Apple App Store: Apple provides purchase records through your Apple account.
  • Google Play: Google Play provides purchase records through your Google account.
  • Web: Sign in to the MoveTogether portal to review web billing details.

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Refund policy

Canceling prevents a future renewal; it does not automatically refund a completed charge. Refund eligibility is subject to the Refund Policy and any applicable legal exceptions.
  • App Store purchases: request a refund from Apple through your Apple purchase history.
  • Google Play purchases: request a refund through Google Play.
  • Web purchases: use the support contact or payment route identified in the Refund Policy.
If you do not want to be charged again, cancel through the purchase channel that handles your subscription. Cancellation takes effect at the end of the current billing period.

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Common questions

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Will I be charged when I subscribe?

The App Store, Google Play, or web checkout shows the terms before you confirm. Annual Membership starts with a 7-day free trial, and the first charge comes when the trial ends unless you cancel first. Monthly Membership has no trial and is charged when you subscribe.

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What happens if my payment fails?

Check the purchase channel that handles your subscription for the current payment status or next steps.

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Can I share my subscription with family?

MoveTogether does not currently support Family Sharing. Each person needs their own subscription.

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Do I lose my data if I downgrade?

No. Your competition history, badges, friends, and other account data are kept. You lose the paid features until you resubscribe.