Billing questions

​

How billing works

Your purchase channel processes payment and shows the price, billing period, renewal terms, and cancellation options before you confirm.

​

Apple App Store

Apple processes in-app purchases made on iOS using the payment method associated with your Apple account. MoveTogether does not see or store card details for those purchases.

​

Google Play

Google processes in-app purchases made during the Android public beta using the payment method associated with your Google Play account. MoveTogether does not see or store card details for those purchases.

​

Web

Web purchases are completed through the MoveTogether portal. Review the checkout and portal details for your web subscription.

​

Receipts and purchase history

• Apple App Store: Apple provides purchase records through your Apple account.
• Google Play: Google Play provides purchase records through your Google account.
• Web: Sign in to the MoveTogether portal to review web billing details.

​

Refund policy

Subscription payments are non-refundable as stated in our Terms and Conditions. If you do not want to be charged again, cancel through the purchase channel that handles your subscription. Cancellation takes effect at the end of the current billing period.

​

Common questions

​

Will I be charged when I subscribe?

The App Store, Google Play, or web checkout shows the applicable terms before you confirm a purchase.

​

What happens if my payment fails?

Check the purchase channel that handles your subscription for the current payment status or next steps.

​

Can I share my subscription with family?

MoveTogether does not currently support Family Sharing. Each person needs their own subscription.

​

Do I lose my data if I downgrade?

No. Your competition history, achievements, friends list, and other account data are kept. You lose access to Pro features until you resubscribe.