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When a problem you reported needs a fix from the team, support opens a ticket for it. You can follow every ticket in the app. Tickets are on every plan, on iPhone and Android.

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Find your tickets

  1. Open your Profile, then tap the gear to open Settings.
  2. Under Resources, tap Your tickets.
  3. Tap a ticket to see its details.
If you haven’t reported anything that needed a ticket, you see No tickets yet.

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What a ticket shows

  • A short summary of the problem
  • Its status (see below)
  • Category, such as Sync issue, Billing, Subscription, Bug, or Feature request
  • Opened and Last update dates
  • A Contact Support button that opens the support chat

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What each status means

If a ticket says Fix is on its way in the next app update., the fix ships in the next version of MoveTogether. Update the app when it comes out.

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Notifications

When a ticket’s status changes, you get a notification such as “We’re working on your support ticket.” or “Your support ticket is fixed.” Tap it to open the ticket. When the team writes to you, the reply appears in your support chat, and you see a Support replied banner in the app.

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Something not right?

  • The list says “We couldn’t load your tickets.” Check your connection, then tap Try again.
  • You expected a ticket but don’t see one. Not every chat needs a ticket. Many problems are fixed in the chat itself. Ask in the support chat if you’re not sure.
  • You have more to add. Tap Contact Support on the ticket and add it in the chat.