Chat with Mo
Open movetogetherfitness.com and look for the chat bubble in the bottom-right of the page. Mo is available 24/7 and can:- Answer questions about the app
- Help diagnose sync, competition, or subscription issues
- Take actions on your account, like resetting your tracker connection, restoring a subscription, or escalating to a human
When you reach out, include
- A description of what’s wrong
- Which fitness tracker you use
- When the issue started
- Any error messages you’ve seen
- Screenshots if you have them
Response times
Mo responds instantly. For issues that need to escalate to a human:- Pro subscribers: priority response
- Free users: response within 24 to 48 hours