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For account access, sync, billing, privacy, deletion, security, and other sensitive issues, open Settings → Resources → Contact Support. On iPhone you can also tap the red + button and choose Help. In-app support includes your account context. If the app uses the web support route instead, include the details needed to identify the issue without sending passwords, payment-card details, or other secrets.

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What to include

To help support understand a technical problem, include:
  • A description of what happened
  • Your tracker and phone, if relevant
  • When the issue started
  • Any error messages you saw
  • Your phone model and OS version
  • Screenshots, if they do not contain sensitive information you do not want to share

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Feedback and feature requests

Use Share product feedback for ideas, bugs, rough edges, and feature requests.
The feedback board is public. Do not include account, health, billing, security, or other sensitive information there. Use the in-app support flow or MoveTogether support instead.