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MoveTogether uses different service providers for Coach Mo text, Coach voice, Marco support, chat, communities, feeds, and moderation. Each path sends the context needed to operate that feature. Coach Mo uses relevant fitness context, goals, profile information, and chat messages to provide coaching and reports. Voice features process your spoken audio to transcribe what you say and generate a response.

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Providers and data

  • Anthropic processes Coach Mo text coaching, insights, and reports using the relevant fitness context, messages, and report data needed for the feature. Direct names are replaced with placeholders, and Coach text prompts do not include your MoveTogether user ID. Other Anthropic-assisted support workflows may receive the content you submit and the minimum context needed to answer it.
  • ElevenLabs powers Coach Mo voice. It receives spoken audio, relevant fitness context, your first name, and your MoveTogether user ID for that feature. It also powers the existing in-app support-agent sheet when Intercom is disabled or cannot open.
  • Intercom powers signed-in Marco support in the app when that route is enabled. It receives authenticated account context and the messages needed to provide support.
  • Stream powers chat, communities, feeds, and moderation. It receives the identity and content needed to provide those features.
These providers process information on our behalf to provide these features. See the Privacy Policy for the published provider and retention disclosures. We do not use health and fitness data for advertising. Voice is not used to create a voiceprint or to identify or authenticate you.

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Your controls

  • Delete Coach Mo conversations and Files from Coach Mo settings.
  • Manage activity and social sharing in Settings → Privacy Settings.
  • Delete your account from Settings → Privacy Settings to request removal of associated account data.
For the complete provider list, retention details, and legal rights, read the Privacy Policy.

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Coach Mo text

Coach Mo text prompts replace direct names with placeholders before being sent to Anthropic. Your MoveTogether user ID is not included in the prompt. When personalization is enabled and the data is available, Coach Mo may also receive relevant context about workouts, sleep and recovery, goals, streaks, badges, competitions, weekly history, and rivalries.

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Why your name still appears when Coach Mo replies

The app can replace supported placeholders with familiar names when it displays the response. Anthropic produces the response from the placeholder-redacted prompt.

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Coach voice and Marco support

Coach voice uses ElevenLabs to process spoken audio, relevant fitness context, your first name, and your MoveTogether user ID. When the Intercom support route is enabled, signed-in Marco support uses Intercom with authenticated account context. If Intercom is disabled or cannot open, the app falls back to the ElevenLabs support-agent sheet. On the web, support is not signed into your MoveTogether app account; include only the details needed to help with the issue. Avoid sharing passwords, payment-card details, or other secrets in voice or support conversations.

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Content moderation

Stream provides MoveTogether’s chat, communities, feeds, and moderation infrastructure. It receives the identity and content needed to deliver those features, associate content with the right account, and enforce community standards.

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What this means for you

  • Anthropic text prompts use placeholders for direct names and omit the MoveTogether user ID.
  • ElevenLabs supports Coach voice and the in-app support fallback; Intercom supports enabled signed-in Marco support.
  • Stream receives the identity and content needed for its social and moderation features.
  • You can control Coach Mo personalization and opted-in analytics from Settings → Privacy Settings.
For the full list of third-party services and what each one does, see Your data and privacy.