> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movetogetherfitness.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fitness data not syncing

> How to fix MoveTogether sync issues — Apple Health permissions, Apple Watch and third-party tracker sync, OpenWearables delays, and reinstall steps.

## Quick fix checklist

1. Pull down to refresh on any screen showing your fitness data.
2. Force-close and reopen MoveTogether (swipe up from the bottom, find MoveTogether, swipe up to close, then reopen).
3. Open your tracker's companion app and make sure it has synced recently.
4. Check your internet connection. Data sync needs an active connection.

## Apple Watch not syncing

Check Apple Health permissions: open **iPhone Settings → Health → Data Access & Devices → MoveTogether**, and make sure all relevant categories are enabled. Verify Apple Health has recent data by opening the **Health** app and checking **Browse → Activity**. Restart both your iPhone and Apple Watch, then reopen MoveTogether.

## Third-party tracker not syncing

For Fitbit, Garmin, WHOOP, Oura, Strava, Polar, Suunto, and Ultrahuman:

1. Open your tracker's companion app and trigger a manual sync.
2. Check your connection in MoveTogether: go to **Settings → Connected Devices** and make sure your tracker shows as connected.
3. If it's still not working, disconnect your tracker in **Settings → Connected Devices**, then reconnect by signing in again. This refreshes the authorization.

<Note>
  Third-party trackers sync through OpenWearables and can take up to 15 to 30 minutes for new data to appear. That's normal and depends on how often your tracker's companion app syncs with its own servers.
</Note>

## If nothing works

Make sure you're on the latest version of MoveTogether from the App Store. Try deleting and reinstalling the app (your account data is stored on our servers and will come back when you sign in).

If it's still not working, chat with Mo at [movetogetherfitness.com](https://movetogetherfitness.com). Include your username, which tracker you're using, your iPhone model and iOS version, when the issue started, and any error messages you've seen.