> ## Documentation Index > Fetch the complete documentation index at: https://docs.movetogetherfitness.com/llms.txt > Use this file to discover all available pages before exploring further. # Movecoins problems > What each Movecoins message means and what to do, from turning it on to cashing out a gift card. Find the message you see, then follow the fix. For anything not listed here, use the in-app support chat: tap the red **+** button and choose **Help**. ## I don't see Movecoins at all Movecoins only appears when: * Your App Store account country is the **United States**. * You're on **iPhone**. Movecoins is not on Android yet. * You have the latest version of MoveTogether. ## Turning Movecoins on | Message | What to do | | - | - | | Movecoins are only available in the US. | Movecoins needs a US App Store account. | | Movecoins needs the latest Apple Health sync. Try again. | The sync update didn't finish. Tap **Turn on Movecoins** again and let the update complete. | | Our terms were just updated. Take a look, then turn on Movecoins again. | Read the updated terms, then tap **Turn on Movecoins** again. | | Update the app to turn on Movecoins. | Update MoveTogether from the App Store. | | We didn't hear back. Check your connection and try again. | Check your internet connection and try again. | | Too many tries. Wait a bit and try again. | Wait a while before trying again. | | Movecoins aren't available right now. | Movecoins is paused. Try again later. | ## Cashing out | Message | What it means | What to do | | - | - | - | | Members and Pro can cash out. | You're on a free plan. | Start a paid Membership or Pro plan. | | Members and Pro can cash out. Yours opens once your trial ends and your first payment goes through. | You're on a free trial. | Wait for your trial to end and your first payment to go through. | | There's a problem with your subscription payment. Update it to cash out. / Fix your payment to cash out. | Your last payment failed. | Update your payment method in the App Store, then try again. | | Couldn't check your plan, try again | MoveTogether couldn't confirm your plan. | Tap **Try again**. | | Not available yet | You can't cash out this amount yet. | Check back later. See [Cash out for gift cards](/movecoins/cash-out). | | You don't have enough Movecoins for this card. | Your balance is too low for this card. | Pick a smaller card or keep earning. | | The price for this card changed. Check the new price and try again. | The price changed while you were confirming. Nothing was charged. | Check the new price and try again. | | Check the email address. / Check your email address and try again. | The email doesn't look right. | Fix the email in **Send it to**. | | Movecoins are only available in the US. | Your location or App Store country isn't the US. | Cash out while you're in the US with a US App Store account. | | Couldn't confirm you're in the US. Try again in a moment. | MoveTogether couldn't check your country. | Wait a moment and try again. | | Too many tries. Wait a bit and try again. | You tried several times in a short time. | Wait a while before trying again. | | We didn't hear back. Tap again to retry; you won't be charged twice. | Your connection dropped mid-request. | Tap again. You won't be charged twice. | | We couldn't send your card yet. Tap again to retry; you won't be charged twice. | Sending the card failed for now. | Tap again. You won't be charged twice. | | We couldn't send your card. Our team has been alerted and will follow up. | The card couldn't be sent. | No action needed. The team will follow up. | | Your session ended. Sign in again to cash out. | You were signed out. | Sign in again. | | Something went wrong. Try again. | An unexpected error. | Try again. If it keeps happening, contact support. | ## The "Get my card" button stays gray You need to check both **I'm 18 or older** and **I live in the US**, and enter a valid email. ## My balance looks too low * Only days from when you turned Movecoins on count. * Steps and workouts typed in by hand don't count. * Activity can arrive late, so today's coins may show up later. * Coins expire at the end of the 12th month after you earned them. See [How you earn Movecoins](/movecoins/earning). ## My gift card didn't arrive 1. Check your spam folder. 2. Check the cash-out in your history on the Rewards tab. 3. Still missing? Contact support through the in-app support chat within 30 days. ## My history says "Couldn't send. Our team is on it." The card couldn't be sent. If it failed before a card was ordered, your coins were returned automatically, even though the history row still shows the coins. If you're not sure, contact support through the in-app support chat. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.